MamakSlot Privacy Policy — Protecting Your Personal Data

1 Information We Collect

Mamakslot collects various types of personal data as you interact with our platform. This collection is carried out transparently and solely for legitimate purposes. The following are the categories of information we may collect:

Personal Identity Information:

• Full name as it appears on your identity card or passport.
• Date of birth for age verification purposes (18+ requirement).
• National identity card number (MyKad) or passport number for KYC verification purposes.
• Current residential address.

Contact Information:

• An active email address used for communications and account notifications.
• Mobile phone number for two-factor authentication and security notifications.

Financial Information:

• E-wallet account details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) used for deposits and withdrawals.
• Bank account details for FPX transactions via Maybank2u, CIMB Clicks, and other supported banks.
• Deposit and withdrawal transaction history in Malaysian Ringgit (RM).

Platform Usage Information:

• Game history including slots, blackjack, roulette, live casino, football betting, e-sports, and match odds.
• Login activity including date, time, and IP address.
• Account preferences and settings.

2 How We Collect Data

Mamakslot collects your personal data through several different channels:

• Registration form: When you create a new account at mamakslot, you directly provide us with your basic personal information.
• KYC process: During identity verification, you may be asked to upload supporting documents such as a copy of your MyKad or passport.
• Financial transactions: Deposit and withdrawal information is collected automatically when you make a transaction on our platform using Malaysian local payment methods.
• Platform usage: Game activity and navigation data are collected automatically through system logs as you use mamakslot's services.
• Cookies and tracking technologies: As outlined in Section 5, we use cookies to collect technical information about your device and usage patterns.
• Support communications: When you contact the mamakslot customer support team, your interactions may be recorded for training and quality assurance purposes.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. mamakslot uses your personal data for the following:

• Account management: Creating, maintaining, and managing your mamakslot account, including the secure login process.
• Identity verification: Verifying that you meet the minimum age requirement and completing the necessary KYC process before any withdrawal is approved.
• Transaction processing: Securely and accurately processes your MYR deposits and withdrawals through your chosen Malaysian local payment method.
• Platform security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other security threats.
• Service communications: Sending important notices regarding your account, changes to our terms, promotions you have opted in to receive, and platform updates.
• Platform improvement: Analysing aggregated usage patterns to improve the user experience, introduce new features, and optimise platform performance.
• Legal compliance: Fulfilling the reporting and documentation obligations required under applicable Malaysian law.
• Customer support: Resolving enquiries, complaints, and support requests you submit to the mamakslot support team.

4 Data Sharing

Mamakslot takes a highly cautious approach when it comes to sharing users' personal data. We do not sell or trade your data. However, in the following limited circumstances, data may be shared with select third parties:

• Payment service providers: To process your MYR deposit and withdrawal transactions, the necessary information is shared with recognised e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and the FPX payment gateway.
• Game providers: Third-party game software providers that power the slots, live casino, and other games on the mamakslot platform may receive the minimum technical data required to run your game session.
• Legal authorities: mamakslot will disclose personal data to Malaysian authorities where required by a court order, applicable law, or a legitimate official investigation.
• Audit & security partners: Independent audit firms and appointed cybersecurity service providers may access limited data for audit and security assessment purposes, subject to strict confidentiality agreements.

All third parties that receive mamakslot users' personal data are required to uphold data protection standards no less stringent than our own, and may only use that data for the specific permitted purposes.

5 Cookies & Tracking Technologies

Mamakslot uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and enabling smooth navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information about how you use the mamakslot platform — pages visited, time spent, and errors encountered — to help us improve performance.
• Functional Cookies: Saves your preferences such as language, display settings, and favourite game selections so you don't have to reconfigure them every time you log in.
• Analytics Cookies: Helping us understand aggregated usage patterns to make data-driven decisions about which new features to develop.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the mamakslot platform.

6 Data Security

Mamakslot makes significant investments in security infrastructure to protect the personal data of all users. The technical and organisational security measures we have implemented include:

• Data encryption in transit using 256-bit TLS/SSL protocols.
• Encryption of sensitive data in storage using the latest encryption algorithms.
• Role-based access control (RBAC) ensuring staff can only access data relevant to their job responsibilities.
• Periodic security audits conducted by independent third parties.
• Round-the-clock security monitoring, 24 hours a day, 7 days a week, to detect suspicious activity.
• A comprehensive incident response plan to address any security breaches efficiently.

7 Data Retention Period

Mamakslot retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active account data: Retained for the duration of your active account plus 5 years after account closure for financial record-keeping and audit purposes.
• Transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting and anti-money laundering legal requirements.
• Activity logs: Retained for 2 years for security and dispute resolution purposes.
• Support communication records: Retained for 3 years from the date of last interaction.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.

8 Your Rights

As a mamakslot user whose data is protected under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the mamakslot support team by email at support@mamakslot.net. Requests will be processed within 14 working days. In some cases, we may need to verify your identity before processing the request.

9 Children's Data

Mamakslot is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we determine that personal data belonging to a person under the age of 18 has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

If you believe a minor has registered an account at mamakslot, please contact us immediately at support@mamakslot.net so we can address the matter promptly.

10 Links to Other Sites

The mamakslot platform may contain links to third-party websites in certain contexts, such as payment provider information. This Privacy Policy applies only to the mamakslot platform and does not cover the privacy practices of other websites you may visit through those links.

We recommend reading the privacy policy of each website you visit separately. mamakslot is not responsible for the content or privacy practices of third-party websites.

11 Privacy Policy Changes

Mamakslot reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated to you via an in-platform notice or an email to your registered address.

The "Last Updated" date at the top of this page will be revised whenever changes are made. We encourage you to review this page periodically. Your continued use of the mamakslot platform after any changes are published constitutes your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions or concerns, or wish to exercise your rights under this Privacy Policy, please contact the mamakslot team through the following channels:

• Email: support@mamakslot.net
• Frequently Asked Questions: Browse FAQ page us for answers to commonly asked questions.

Our support team is available to assist you in Bahasa Melayu or English, and will endeavour to respond to every enquiry within 2 working days.